“55% of customers would cease buying from a company that provides poor customer service”
(2012 American Express Global Customer Service Barometer)
What is My Helpdesk?
My Helpdesk menu
Cloud Based Software
My Helpdesk centralizes all your jobs. It integrates with your website & company email to provide your customer multiple ways to contact you.
Job Tracking
It tracks the progress of your jobs & help you complete them on time.
Communication
Setting up a cloud account is not always easy, that’s why all our plans include free account provisioning & setup.
How does My Helpdesk work?
A customer contacts you with a problem.
You register a case on My Helpdesk & give the customer a ticket number.
My Helpdesk routes the case to the correct department within your organization. E.g. After sales
A customer contacts you with a problem.
You register a case on My Helpdesk & give the customer a ticket number.
My Helpdesk routes the case to the correct department within your organization. E.g. After sales
The technician connects to My Helpdesk to view the case.
The case is assigned to a qualified staff for resolution. E.g, A technician.
The department head is notified & connects to My Helpdesk to view the case.
The department head is notified & connects to My Helpdesk to view the case.
The case is assigned to a qualified staff for resolution. E.g, A technician.
The technician connects to My Helpdesk to view the case.
The technician adds relevant information to the case. E.g. progress update, repairs quotation.
The customer views the progress via the ticket number & interact through a messaging system. E.g. Approve a repair quote.
Once the case is resolved, the customer is notified & rates the service received.
The technician adds relevant information to the case. E.g. progress update, repairs quotation.
The customer views the progress via the ticket number & interact through a messaging system. E.g. Approve a repair quote.
Once the case is resolved, the customer is notified & rates the service received.
Features
Cloud based
My Helpdesk is cloud based. So, you can get started immediately.
Reports
Create your own reports by picking the metrics that are important to your business.
Scheduler
A built in scheduling engine automatically generates cases for recurring jobs.
Mobile apps
My Helpdesk is available on both Android & IOS devices.
Online tracking
Your customers can track the progress of their case through your website.
Email integration
My Helpdesk integrates with your email to automatically imports mail received to cases.
Who is it for?
Workshops
Companies offering repair or after sales service can greatly benefit from My Helpdesk to track jobs both internally & externally.
Internal IT
Organisations with dedicated or centralised IT department can accept & manage all support requests using My Helpdesk. Internal customers can use email or a web portal to raise tickets.
Service Providers
Companies offering ongoing or responsive (maintenance contract) services can benefit from My Helpdesk by receiving requests by phone, email or through their website.
Ready to get started?
Getting started has never been easier. Just head to our pricing page and select a plan that suits you. My Helpdesk is accessible to everyone, whether you are an entrepreneur getting started or a corporate.
Want to take a look first?
No problem, sign up for a free trial.