Great customer service

Requires great software

“55% of customers would cease buying from a company that provides poor customer service”

(2012 American Express Global Customer Service Barometer)

What is My Helpdesk?

My Helpdesk menu

My Helpdesk menu

Cloud Based Software

My Helpdesk centralizes all your jobs. It integrates with your website & company email to provide your customer multiple ways to contact you.

Job Tracking

It tracks the progress of your jobs & help you complete them on time.

Communication

Setting up a cloud account is not always easy, that’s why all our plans include free account provisioning & setup.

How does My Helpdesk work?

A customer contacts you with a problem.

You register a case on My Helpdesk & give the customer a ticket number.

My Helpdesk routes the case to the correct department within your organization. E.g. After sales

A customer contacts you with a problem.

You register a case on My Helpdesk & give the customer a ticket number.

My Helpdesk routes the case to the correct department within your organization. E.g. After sales

The technician connects to My Helpdesk to view the case.

The case is assigned to a qualified staff for resolution. E.g, A technician.

The department head is notified & connects to My Helpdesk to view the case.

The department head is notified & connects to My Helpdesk to view the case.

The case is assigned to a qualified staff for resolution. E.g, A technician.

The technician connects to My Helpdesk to view the case.

The technician adds relevant information to the case. E.g. progress update, repairs quotation.

The customer views the progress via the ticket number & interact through a messaging system. E.g. Approve a repair quote.

Once the case is resolved, the customer is notified & rates the service received.

The technician adds relevant information to the case. E.g. progress update, repairs quotation.

The customer views the progress via the ticket number & interact through a messaging system. E.g. Approve a repair quote.

Once the case is resolved, the customer is notified & rates the service received.

Features

Cloud based

My Helpdesk is cloud based. So, you can get started immediately.

Reports

Create your own reports by picking the metrics that are important to your business.

Scheduler

A built in scheduling engine automatically generates cases for recurring jobs.

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Mobile apps

My Helpdesk is available on both Android & IOS devices.

Online tracking

Your customers can track the progress of their case through your website.

Email integration

My Helpdesk integrates with your email to automatically imports mail received to cases.

Who is it for?

Workshops

Companies offering repair or after sales service can greatly benefit from My Helpdesk to track jobs both internally & externally.

 

Internal IT

Organisations with dedicated or centralised IT department can accept & manage all support requests using My Helpdesk. Internal customers can use email or a web portal to raise tickets.

Service Providers

Companies offering ongoing or responsive (maintenance contract) services can benefit from My Helpdesk by receiving requests by phone, email or through their website. 

Home

Ready to get started?

Getting started has never been easier. Just head to our pricing page and select a plan that suits you. My Helpdesk is accessible to everyone, whether you are an entrepreneur getting started or a corporate. 

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